privacy policy — WearAgain Club

1. Who We Are

WearAgain Club, Waalbandijk 139, 6659 KC Wamel, the Netherlands. KVK: 99911310. BTW-id: NL869184167B01. Email: info@wearagainclub.com

2. What Data We Collect

Order Information: Name, email address, shipping address, phone number, and payment details (processed securely via Shopify — we never store card data).

Personalisation Details: Any engraving text or customisation preferences you share when ordering a personalised item.

Communication: Messages you send us via email or the contact form.

Website Usage: Anonymous analytics data (pages visited, device type) to improve your experience.

3. Why We Process Your Data

Order Fulfilment: To process, ship, and manage your orders and returns.

Customer Service: To respond to your questions and requests.

Legal Obligations: To comply with tax and accounting requirements under Dutch law.

Improvement: To understand how our website is used and improve our services (based on legitimate interest).

4. Legal Basis (GDPR)

We process your personal data based on:

Contract Performance: Processing necessary to fulfil your order (Art. 6(1)(b) GDPR).
Legal Obligation: Tax and bookkeeping requirements (Art. 6(1)(c) GDPR).
Legitimate Interest: Website analytics and fraud prevention (Art. 6(1)(f) GDPR).
Consent: Marketing emails, only when you explicitly opt in (Art. 6(1)(a) GDPR).

5. Who We Share Data With

Shopify: Our e-commerce platform for order processing and payment.

PostNL / DHL / Shipping Partners: Your name and shipping address for delivery.

Accounting Software: Invoice and financial data for bookkeeping.

We never sell your personal data to third parties.

6. Data Retention

Order Data: Retained for 7 years as required by Dutch tax law.

Customer Accounts: Retained until you request deletion.

Marketing Preferences: Until you unsubscribe or withdraw consent.

7. Your Rights

Under the GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate data.
Erasure: Request deletion of your data ("right to be forgotten").
Restriction: Ask us to limit processing of your data.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interest.

To exercise any of these rights, email us at info@wearagainclub.com. We will respond within 30 days.

8. Cookies

Our website uses essential cookies for basic functionality (shopping cart, session). We use anonymous analytics to improve our service. No tracking cookies are placed without your consent.

9. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All payment processing is handled through Shopify's PCI-compliant infrastructure.

10. Complaints

If you believe we are not handling your data correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

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